Billing & Subscription Support
Manage your payments with ease
Find answers to questions about subscriptions, billing, refunds, and managing your Remai Pro plan.
Manage Subscription
Cancel, change, or review your subscription in the App Store
Contact Support
Email our support team, response within 24 hours
View Pricing
Compare Free and Pro plans, regional pricing
Frequently Asked Questions
Billing & Subscriptions
How do I cancel my Remai Pro subscription?
You can cancel anytime via the App Store:
- Open Settings → Your Name → Subscriptions
- Select Remai Pro → Cancel Subscription
- Or tap the Manage Subscription button above
Can I get a refund?
Refunds are processed directly by Apple:
- Visit reportaproblem.apple.com
- Sign in with Apple ID → Select transaction → Request refund
- Apple reviews within 48 hours
How do I switch between Monthly and Yearly?
Change your billing cycle in the App Store:
- Settings → Your Name → Subscriptions → Remai Pro
- Select new plan (Monthly or Yearly)
Is the 7-day trial free?
Yes. The 7-day trial is completely free:
- No credit card required
- Full Pro features for 7 days
- After trial ends, auto-downgrade to Free — no charges
Not receiving Pro features after payment?
Try these steps:
- Check Internet — network required to verify transaction
- Restart the app — fully close then reopen
- Restore Purchases — go to Settings → Restore
- Subscription may take up to 24h to sync
How do I restore purchases on a new device?
Sign in with the same Apple ID on the new device, then:
- Open Remai → Settings → Subscription
- Tap Restore Purchases
What are the regional prices for Remai Pro?
Remai has region-based pricing:
- US / EU / JP / KR: $7.99/month | $59.99/year
- Southeast Asia (VN, TH, ID, PH): $4.99/month | $39.99/year
- India: $2.99/month | $24.99/year
Still need help?
The Remai team is ready to help with any billing, subscription, or account issues.
Send Support Request